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Shipping & Returns

Returns policy

You have the right to cancel within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you already designated third party received the goods to exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (use the cancellation form below) sent by email to

Cancellation Form

Reason for return:

Invoice No:


Goods should be returned without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us please obtain proof of posting when returning items we will reimburse the cost of returning the goods or provide a Freepost Returns service.

It would be appreciated if you could return the product in the original box and packaging.

Halo Distribution Ltd
Unit 9
Meadow Lane Industrial Estate
Gordon Road
LE11 1JP

Effects of cancellation

If you cancel this contract, we will reimburse you all payments received by you, including the cost of delivery (except for supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).

On receipt of the returned goods, e2buy will examine them we may take a deduction from the reimbursement if the value of goods has been diminished by handling them beyond what is necessary to establish their nature, characteristics and function in the value of any goods supplied, if the loss is a result of unnecessary handling by you.

We will make the reimbursement without undue delay and not later than –

(a)    14 days after the day we receive back from you any goods supplied, or –

(b)   If earlier 14 days after the day you provide proof that you have returned the goods.

The reimbursement will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Your statutory rights are not affected in relation to mis-described or faulty goods.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

UK: 1-2 days

EU: 5-7 days

ROW: 5-10 days


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Most items offer free delivery.